Effective Date: 05-02-2026

At Chakkipe, we strive to deliver fresh, high-quality products to every customer. If you face any issue with your order, please review our refund and cancellation policy below.

1. Order Cancellation

Before Order Processing

• You may cancel your order before it is processed or dispatched.
• To cancel, contact our customer support immediately with your order details.

If the order is successfully cancelled:

• A full refund will be issued to the original payment method.

After Order Dispatch

• Orders cannot be cancelled once they have been dispatched.
• However, you may be eligible for a replacement or refund under the return policy (see below).

2. Return Eligibility

Due to the nature of food products, we follow a strict return policy to ensure safety and hygiene.

Eligible for Return or Replacement

You may request a return, replacement, or refund if:

• The product is damaged at the time of delivery.
• You received the wrong product.
• The product is spoiled or unfit for consumption upon delivery.

Non-Returnable Items

We do not accept returns if:

• The product has been opened or used.
• The request is made after the allowed time window.
• The product was damaged due to improper storage after delivery.

3. Return Request Process

To request a return or refund:

1. Contact customer support within 24 hours of delivery.
2. Provide:
   • Order number
   • Description of the issue
   • Photo proof (if requested)

Our team will:

• Review the request
• Approve a replacement or refund if eligible

4. Refund Process

If your refund is approved:

• Refunds will be processed to the original payment method.
• Processing time:
  • 5–7 business days for online payments
  • Store credit or bank transfer for Cash on Delivery orders (if applicable)

5. Replacement Policy

If a replacement is approved:

• The correct or fresh product will be delivered at no extra cost.
• Replacement delivery timelines may vary based on availability.

6. Failed Delivery

Delivery may fail if:

• The address is incorrect.
• The customer is unavailable.

In such cases:

• Re-delivery charges may apply.
• Orders may be cancelled without refund for perishable goods.

7. Contact for Refunds or Cancellations

For any cancellation or refund requests, contact:

Chakkipe Customer Support
Phone: +91 9289909462
Email: info@chakkipe.com
Address: Noida, India